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    FAQ

    FAQ

    supportHow to shop

    We have attempted to make the order process as straightforward as possible on our site. Just browse our collections & when ready to make a purchase, use the 'Add to Cart' button displayed with all products. 

    Yes, of course. We operate a 24-hour cancellation period. Just contact our Customer Support team who will provide assistance.

    supportPayment & Security

    Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

    You are protected when:

    - The item you ordered did not arrive within the time promised by the seller.

    - The item you received was not as described.

    - The item you received that was assured to be genuine was fake.

    We currently only accept PayPal. We will however be introducing more options to make payment in the near-future. 

    You information is completely safe. We ensure all security measures are in place, using industry standard security through our hosting partners, Shopify. For more information on how we store your information & ensure it remains in a secure state at all times, please review our Privacy Policy, under the Additional, on the footer of our store.

    supportShipping & Delivery

    We partner with global merchants in order to provide our customers with the latest products at competitive prices. We therefore ship from many global locations, including but not limited to, Europe, USA & China.

    Please allow 1-3 days to pick & pack your items for shipping. We endeavour to complete this work in 24 hours, but on occasions this can take longer, so please do bear with us. 

    You will receive your tracking order via email, once your order has been shipped. You can track the progress of the shipping through our order tracking page here: Track My Order which is located under Information.

    supportReturns

    Visit our Returns Page

    Enter your order number and email address to start

    Follow the instructions and select the items you want to return

    Once your request is approved, you will get a confirmation email with shipping guidelines

    All non-Sale / Discounted or Gift Card items, returned within 30 days from the date of purchase.

    - In unused and resellable condition.

    - In the original packaging with all the tags intact.

    The following items cannot be returned:

    - Discounted / Sale items

    - Gift cards

    We use PayPal as our payment processor, irrespective of whether a customer has a PayPal account or not, as PayPal provide merchants with the option to have customers pay for goods via their PayPal account or as a Guest using a debit or credit card.

    Please understand that refunds when authorised by merchants, such as our company, do require time to be processed by payment processors such as PayPal etc. Once our company authorises a refund to a customer, this request is then passed over to the payment processor (in this case PayPal). The processing time for refunds can vary based on the payment method used when purchasing the goods. 

    PayPal will normally refund a customer to a PayPal account within 2-5 days. However, this time can be longer when refunding to a debit or credit card with times varying based on the card issuing company.

    We are unable to be more specific in terms of exactly when a refund will be reflected back on the account a customer used to make their purchase, as this is something, our company has no control over, as processing is managed solely by PayPal. 

    Please note: The times stated above can vary significantly during busy shopping periods such as Halloween, Thanks Giving, Christmas etc.

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    Satisfaction Guarantee

    We stand by our high-quality products and your satisfaction is guaranteed.

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    Pay with the world's most popular and secure payment methods.

    Great Value

    We offer competitive prices on all of our exclusive products.

    Free Worldwide Delivery

    Handling time 1-3 business days. Estimated delivery between 7-10 business days.